Customer service in your voice, evenings and weekends too

That Saturday enquiry got a reply on Tuesday. By then they’d booked someone else.

Me² answers your customers’ emails and messages in your voice, so enquiries get a reply while the customer is still deciding. A trained Me² customer service specialist owns the work, with AI agents set up for your business doing the drafting. A person checks every reply before it goes out.

What we take on

Customer emails and messages. Questions about orders, bookings, services and prices answered from your own information, the way you’d answer them.

New enquiries. The details you need gathered, the enquiry logged in your CRM, and a hot lead passed to you or your sales team straight away.

Order and booking updates. Changes, delays and “where’s my order?” questions handled from your systems.

Refunds and complaints, with you in control. Anything unusual comes to you first. You decide; we do the follow-through and let the customer know. Your approval limits are written into the process.

Evenings and weekends included

Your customers don’t only write between nine and five. We usually reply within 2 hours, evenings and weekends included. Our team is in Phnom Penh, Cambodia, three hours behind Sydney time (four during daylight saving), so an Australian evening is still our working day.

In your voice, not ours

Before we answer a single customer, we write down how you talk to them: the words you use, the ones you don’t, what you’ll offer and what needs your yes. AI agents draft from that guide and your own information. Your Me² specialist checks every name, date and number against the source and makes sure it sounds like you. We don’t put an unchecked AI in front of your customers.

How it works

1. Send us a short note about where enquiries are slipping.
2. We write your voice guide and processes with you, including what needs your approval.
3. We work in your tools. Usually your inbox and your CRM, so you don’t change software. If anything would need to change, we’ll say so first.
4. Your dedicated Me² person reports back on what came in, what was resolved and what needs you.

We can start within 2 weeks of you saying yes.

Use-case examples

These are examples of the kind of work, not a client list.

• An online shop: order questions and returns answered over the weekend, with refunds above a set amount passed to the owner.
• A trades business: quote requests logged and replied to while the team is on site.

Start small or hand over the lot

Start with an extra set of hands: our specialist takes the customer inbox off your plate. Quoted per job. Or hand over the whole back office, customer service alongside admin, finance and marketing, quoted for your business as one monthly fee billed in advance.

Month to month, 30 days’ notice either way, set-up paid up front, and you keep your data, logins and written processes.

Common questions

What happens with something we haven’t covered? It comes to you. Your person messages you, you decide, and we add the answer to the written process.

What if a reply goes wrong? We put it right at no charge, tell you what happened and change the process so it doesn’t happen again.