Admin and operations, handled

Your best person spent Friday building a report. The people who should be selling and looking after customers are stuck in spreadsheets and inboxes instead.

Me² runs the admin and the day-to-day operations behind your front line. You get one dedicated Me² person as your main contact, with our admin and operations specialists behind them. AI agents set up around your business do the drafting and the volume. A person owns every task and checks it before it leaves.

What we take on

The inbox. We sort the shared inbox, answer the routine emails in your voice, forward what needs you and make sure nothing sits unanswered. You see a short list of what’s waiting on you, not three hundred unread messages.

Data entry. New jobs, contacts, orders and timesheets entered into your systems accurately and on time, and checked against the source.

Scheduling. Appointments, bookings, reminders and diary juggling, so the people who do the work turn up in the right place.

Client intake. New enquiries logged, the details you need gathered, the paperwork sent and the client set up in your systems before your team picks it up.

Quote follow-up. Quotes that went out and heard nothing back get a polite follow-up on a schedule, and you see which ones are warm.

Filing and records. Documents named, filed and findable. Reports prepared on the day you need them.

Every process written down

You hired for it. They left, and took the process with them. Every new hire started from scratch.

Before we take on a task, we write down how your business does it. Every repeat task becomes a written process, so nothing stops if your person is ever away, and the process belongs to you. If you ever leave, you take it with you.

How it works

1. Send us a short note about what’s eating your week. We’ll tell you whether it’s a fit.
2. We map the work and write the processes down with you.
3. We set it up around your tools. Usually you don’t change software: we work in your inbox, your CRM and your job system. If anything would need to change, we’ll say so first.
4. Your Me² person reports back and is the one you message when something comes up. We usually reply within 2 hours, evenings and weekends included.

We can start within 2 weeks of you saying yes.

Use-case examples

These are examples of the kind of work, not a client list.

• A trades business: quote follow-up, job scheduling and supplier bills while the team is on the tools.
• A professional services firm: client intake paperwork, diary management and the shared inbox.
• A property management agency: arrears follow-up, maintenance coordination and inspection scheduling. See the property management example.

Start small or hand over the lot

Don’t need a whole team? Start with an extra set of hands: our specialist takes one thing off your plate, like the inbox or the data entry. Quoted per job.

Or hand over the whole back office: admin and operations alongside finance, customer service and marketing, run by your dedicated Me² person. Quoted for your business, as one monthly fee billed in advance.

Back-office work runs month to month with 30 days’ notice either way. Set-up is part of your quote and paid up front. You keep your data, your logins and your written processes.

Common questions

Is it people or AI doing the work? People, backed by AI. AI agents set up for your business do the drafting and the volume, and a person checks it before it reaches you. We don’t sell AI on its own.

Who can see our data? Only the Me² people doing your work, each with their own login to only the systems their job needs. We remove it when the work ends, and your data is never used to train AI models.

What if your team gets something wrong? We fix it at no charge, tell you what happened, and update the written process so it doesn’t happen again.